Privacy Policy
Effective Date: 06 May 2026
Axial Living, LLC
Thank you for using our text number services. We value your privacy, and this policy outlines how we handle your data.
1. Information We Collect
Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.
User-Provided Information: Any additional information you provide helps us improve our services and provide better support.
2. How We Use Your Information
We use your data to:
- Deliver text messages and updates related to our services.
- Improve our services and user experience.
- Respond to your inquiries and provide customer support.
- Occasionally send promotional offers, alert
3. Message Content
Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
“We do not sell or share information.”
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
5. Opt-Out
You can opt out of our messages at any time by replying “STOP” to a message. Reply “HELP” for more information
6. Contact Us
For questions or concerns about your data, please Contact us at (848) 214-2140 or (848) 214-2144 .
7. CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.
8. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.
Sharing Information
This message can be “We do not sell or share information.”
If your company does share information, please add the following text to the data security section of the Privacy Policy:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Campaign
Responding to Tenant Texts: If a tenant texts you with questions, you can respond with answers.
To text your customers in this manner, you DO NOT have to gain consent from the customer first. It is assumed this individual has given you consent to respond through Rent Manager by nature of them texting you directly. However, ongoing texting not directly related to the context of the original contact is prohibited.
Sending Text Alerts for Account-related Information: You may send texts that alert your tenants to important information, like updates on their submitted service issues, reminders to renew their leases, school cancellations for residential tenants, etc. These are informational texts that support the tenant’s experience with your business.
To text customers in this manner, you MUST first gain consent from the customer. Without consent, you run the risk of having the customer file a formal complaint, which may result in additional auditing from the telecom review board.
